At Merova Holdings, doing business as Merova Home Solutions ("we," "us," or "our"), we are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the personal information that you provide to us, particularly in relation to our SMS and text messaging services. Please take a moment to read this Privacy Policy to understand our practices.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website, submit a form, request a cash offer, subscribe to our SMS services, or engage with our customer support. This may include, but is not limited to:
- Contact information: your name, phone number, email address, and mailing address.
- Property information: the address of the property you are inquiring about, your desired price, your preferred timeline, and any additional details you choose to share about the property or your situation.
- SMS information: any content or details you provide when opting into our SMS services, including your consent record, the date and time of that consent, and the messages exchanged between us.
- Technical information: IP address, browser type, device information, and cookie data collected automatically when you visit our website.
2. How We Use Your Information
The information we collect is used solely for the following purposes:
- To communicate with you through SMS, phone, or email regarding your property inquiry, including sending updates, offer details, scheduling information, and other relevant information.
- To prepare and present a no-obligation cash offer on your property.
- To respond to your questions and provide customer support.
- To improve our services and tailor our communications to meet your preferences.
- To comply with applicable legal and regulatory obligations.
3. SMS Consent and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging opt-in data and consent are never sold, rented, or shared with any third party, affiliate, lead-generation partner, or data broker under any circumstance.
When you provide your phone number and check the SMS consent box on our website, you are giving express written consent to receive text messages from Merova Home Solutions at the number provided. Consent to receive text messages is not a condition of any purchase, offer, or service. Message frequency varies. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a single confirmation message and will not send you further text messages unless you opt in again. For assistance, reply HELP or contact us using the details below.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:
- Service providers: with vendors who perform services on our behalf, such as our CRM, phone and messaging providers, title companies, and closing attorneys, strictly to the extent needed to perform those services and under obligations of confidentiality.
- Legal requirements: when required by law, subpoena, or other legal process, or to protect our rights, safety, or property.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the protections described in this policy.
As stated above, mobile phone numbers collected for SMS purposes, and the consent associated with them, are excluded from all of these categories and are never shared with third parties or affiliates for marketing or promotional purposes.
5. Your Choices and Rights
- Opt out of SMS: reply STOP to any text message from us.
- Opt out of email: use the unsubscribe link in any email, or contact us directly.
- Access, correction, and deletion: you may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. We will respond within the timeframe required by applicable law.
- Do Not Call: you may ask to be added to our internal Do Not Call list at any time.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Records of SMS consent and opt-out requests are retained for at least four years in order to demonstrate compliance with applicable regulations, even after you opt out.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect the personal information we collect against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Haslet, TX 76052